Communicate @ Work

Essential Skills for Effective Communication in the Workplace

Would your employees be more valuable to your company or organization if their communication skills were stronger? Strengthen your workforce by investing in current employees. Reduce turnover, increase productivity, and strengthen your company's base for advancement, loyalty, and participation.

We offer customized, experiential, interactive, and challenging courses and workshops including: ESOL, Business Writing, Excellence in Customer Service, Accent Reduction, Positive Communication, Continous Learning and more.

The Communicate @ Work Competency-Based ESL language Skills Training Program

We pride ourselves on providing our partners with the highest return on their training investment. The YMCA has proudly provided competency-based workforce language training for over 30 years.

The Communicate @ Work program is distinguished by a customized, personalized approach, integration of cross-cultural issues, and commitment to continuous learning.
Communicate @ Work has a solid reputation for:
Cost Effectiveness, Proven Methodology, and Rigorous Assessment & Outcomes Reporting.
Staffing provided by a strong team of credentialed, experienced and committed instructors.

The program is designed to serve a wide range of industries and company sizes. The tools and techniques are tailored to meet our clients' needs, serving your professional staff.

Core Eight-Week Course
Where: Classes meet at the client's facility, and are scheduled to client's convenience.
Who: Skilled employees improving their English communication skills.

Essentials Skills for Effective Communication in the Workplace
Topic-specific Workshops and Coaching
English for Telephoning, Industry-Specific Vocabulary, Business Writing, Accent Reduction Workplace Simulations: Teamwork Interactions, Negotiating, Customer Service, and Communicating with Tact and Finesse

The Communicate @ Work Tool Kit
Students acquire the tools and techniques to adapt to the American workplace as they:

• Increase self-confidence and cross cultural awareness to improve communication with customers, managers, colleagues.
• Perfect the art of engaging in networking, small talk, and public speaking
  

Contact: Ionela Istrate, 617-927-8240, or iistrate@ymcaboston.org.